Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Help Center
  1. Help Center
  2. Codevus Support

Codevus Support

Welcome! You can raise a Support request from the options provided.

  • Report a bug

    Tell us the problems you're experiencing.

  • Request modification

    Need to modify features/data in your ERP? Let us know here.

  • Billing questions

    Choose this if you have questions about billing.

  • Technical support

    Need help configuring, or troubleshooting? Select this to request assistance.

  • Request a new feature

    Let us know your idea for a new feature.

  • Other questions

    Don't see what you're looking for? Select this option and we'll help you out.

  • Suggest improvement

    See a place where we can do better? We're all ears.

Powered by Jira Service Management
{"xsrfToken":"e862a7c0880e7be47e31833fbfbfe3a1bdbdc4a2_lout","branding":{"id":"2","key":"codevus","name":"Codevus Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#dbe0e4","headerLinkColor":"#292929","headerLinkHoverColor":"#123047","headerLinkHoverBGColor":"#123047","headerBadgeColor":"#123047"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5d19d5a7-0f9c-45dd-b5c6-fc3a632447fb/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZjIxMDcwNS1mMDE0LTRmYmQtYmMxMy0wYTBkYTVlYzcxODUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjVkMTlkNWE3LTBmOWMtNDVkZC1iNWM2LWZjM2E2MzI0NDdmYiI6WyJyZWFkIl19LCJleHAiOjE3ODYyMjg5MzAsIm5iZiI6MTc4NjIyODMzMH0.XLUIoW0kZHZBezrnGqfBxyfGm6ivaqdjpgzdCTxpK8w&client=5f210705-f014-4fbd-bc13-0a0da5ec7185&mode=fit","logoId":"5d19d5a7-0f9c-45dd-b5c6-fc3a632447fb","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1ab7af","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"codevus","projectId":10036,"serviceDeskId":2,"name":"Codevus Support","description":"<p>Welcome! You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10","name":"Billing questions","descriptionHtml":"","callToAction":"Billing questions","introHtml":"<p>Choose this if you have questions about billing.</p>","icon":10483,"iconUrl":"https://codevus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[3],"key":""},{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://codevus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://codevus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[3],"key":""},{"id":"15","name":"Request a new feature","descriptionHtml":"","callToAction":"Request a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://codevus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[3],"key":""},{"id":"33","name":"Request modification","descriptionHtml":"","callToAction":"Request modification","introHtml":"<p>Need to modify features/data in your ERP? Let us know here.</p>","icon":10469,"iconUrl":"https://codevus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[3],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://codevus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[3],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://codevus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://codevus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[14,33,10,9,15,12,16]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CDVS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1ZjIxMDcwNS1mMDE0LTRmYmQtYmMxMy0wYTBkYTVlYzcxODUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIxMTIzNTIyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3ODYyMjk1MzAsIm5iZiI6MTc4NjIyODMzMCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.s7aS5QSBNF9NOilNzgjbxmyNcZES_g0lJ4Sll8U-8W4","targetCollection":"upload-user-collection-211235226","endpointUrl":"https://api.media.atlassian.com","clientId":"5f210705-f014-4fbd-bc13-0a0da5ec7185","tokenDurationInMins":20}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=codevus","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e862a7c0880e7be47e31833fbfbfe3a1bdbdc4a2_lout","baseUrl":"https://codevus.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://codevus.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"5f210705-f014-4fbd-bc13-0a0da5ec7185","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"7d0097cf77c2442f891ce62df209c947","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://codevus.atlassian.net","edition":"free","anonymousEnabled":true,"requestIntroEnabled":true}